CUSTOMER CARE

ALWARS

FOLLOW US

  • Grey Instagram Icon
  • Grey Facebook Icon
  • Grey Pinterest Icon

©2019 alwars All rights reserved

Refunds and Returns Policy

Alwars will accept the return of shorts that are unworn, unwashed, and unused for another pair of shorts. Shorts must be returned in originally packing except for postage labels and must have all hang tags and Alwars accessories returned as well. Alwars does not accept returns for refunds if the customer no longer wants the shorts they ordered.

In order to return your product you must complete the following process

Contact Us

Contact us at contact@alwars.com with 10 business days informing us of your decision to return your shorts and the reason for your decision to return your shorts. We will then send you a returns form that we will need you to fill out.

 

Returns Form

Please complete the returns form and email us a copy of the form. You must also place the completed returns form in with the returning shorts.

 

Shipping Return

The shorts must be returned within 10 days of receiving the returns form. Please ensure that you send the shorts back in there original packaging and with completed returns form. If the shorts are not returned in the state they were sent we will not accepted the returned shorts.

Please note the cost of returning the shorts will be at your cost, except in cases where we have sent you the wrong size or design of shorts from your original order.

 

Tracking Return

We recommend that you make sure to track your returned shorts in order to make sure they reach us. Once we receive the shorts we will inspect the shorts and email you that we have received them and that they are in good condition. We will then send you out your exchanged shorts and send an email with the tracking details of the shorts within 2 businesses days of us receiving your returned shorts.